Tower Hotel
I have been here for 1 hour and 8 minutes. Took 15 minutes to be seated despite the dining area being well under half full and us having a couple of hungry kids in tow
I still don't have my f@cken food. Shit house customer service. Even if the food is good we will never ever be back.
what happened in the end?
Sshhh, he's eating now.
It's arrived, it's here. I'm so hungry I could eat the furniture. :shock:
Prior to posting on here to vent I had asked them to follow up why my family was still waiting. A new staff member came to take our order again to "check it's progress". My Pigs Ass Meter went haywire and I called Bullshit and went and saw the manager.
Ultimately 90 minutes after arrival my schnitzel arrived, that's right a schnitzel. I ordered Porterhouse and got chicken but by the this time my body was weak from hunger so I didn't point out the error as the manager had also said the meals would be on the house for the inconvenience.
The food was actually pretty good and they certainly made up for their **** ups by making the meals FOC. It wouldn't make the highly recommended list though it's fair to say.