Sammys on The Marina
3rd wedding anniversary so off we went, had never been before but had always wanted to. Had read Booney's previous poor and then good review so went in with an open mind.
Booked for 7pm, got there about 10 past, no probs, table outside. Waiter was great, got us a beer and a red wine almost immediately.
Came back five later to take entrees. Came out 10 mins later. A garlic and herb brad (four generous slices) and an entree S&P squid, lovely and buttery, barely had to chew. Wife is not a seafood eater and that's about as much as she can do but she was happy with it. Got another beer and red ordered as plates were taken, waiter was great.
Went Battered KGW for main, wife went sirloin (cooked medium). About a 30 min wait for main but wasn't too bothered, weren't in a rush and sun was going down so we were relatively relaxed. Mains come out, KGW was brilliant, wife cuts into steak, it's well-done. No pink whatsoever. She debates whether to return or just eat it, but after some encouragement she walks it back to the counter (waiter wasn't around but I think was leaving us to our devices to eat). They front of house staff looked at it and immediately apologised, took the plate back. Waiter came back to table two minutes later, apologised again, and offered a complimentary round of drinks while new steak was being cooked. Thanks mate.
Five mins later the head of the front-of-house staff comes over and apologises again, puts the steak on the house. We argued she didn't have to but was adamant. No worries.
Steak comes out 10 mins later, cooked perfectly this time, red wine mushroom jus, garlic mash and asparagus. Wife smashed it down and was quite pleased with what she got.
All up for the three beers, three reds (including one complimentary one each), garlic bread, S&P squid, KGW main and sirloin main (complimentary) came to $107. Was more than happy to fork over the dosh, the staff couldn't have been more helpful and attentive, view was great, food was very good, can't complain about anything. Will definitely be back.
Every chef is going to make a mistake at some point, and we understand that, so well done to Sammys for their customer service when the mistake happened. They owned it and went above and beyond after to make our dinner as enjoyable as possible.