hackham hawk wrote:A Mum wrote:From their website:

did anyone on sportsbet get a free $10 bet?
i checked my account just before and found that i had a free bet....
Sportsbet sincerely regrets any inconvenience caused to members on Melbourne Cup Day due to the poor performance of the website. We understand members put their faith in Sportsbet's usually robust website system and responsive customer service teams, only to be partially let down on Australia's biggest day of racing.
Due to unforeseen circumstances the performance of the website was severely impacted yesterday leading to the site being slow or at times unavailable. Our team is genuinely hurt by our inability to service you to the level you deserve. We hope you can please accept our sincere apologies for any inconvenience or frustration you may have an experienced yesterday and give us a chance to restore your faith in placing your wagers with Sportsbet.
How Sportsbet will rectify issues.
In the next 48 hours Sportsbet will process member IDs, assist members with credit card refunds due to deposit issues and our teams will do their best to ensure you are not inconvenienced in any further way - please be patient whilst we work through your enquiries and we will personally contact every member who has contacted Sportsbet.
We are taking every possible measure to ensure there is no repeat of the poor site performance which occurred yesterday and do not anticipate there will be a repeat of these issues in the future.
As a gesture of goodwill I have credited your account with a free bet valued at $10 which is now available for you to use anytime on any race or sports event by midnight Sunday 8 November. Whilst this is not real compensation for the issues we caused you and the other tens of thousands of members, we hope it helps a little.
Please feel free to contact Customer Service on 1800 155 887 or Click Here to send us an email with any questions.
I personally thank you for your support of Sportsbet and I do hope you will continue to enjoy our service.
We wish you the best of fortune for the remainder of the Spring Carnival.
Yours sincerely,
Matthew Tripp
Chief Executive Officer
Sportsbet