"Loyalty" and "Rewards" Programs

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"Loyalty" and "Rewards" Programs

Postby Squawk » Tue Feb 02, 2010 12:55 pm

So who is in a loyalty program, or a rewards program??

I'm in Qantas FF but that's about it - never bothered or don't bother with things like Fly Buys because, as it suggests below, the "rewards" of participation are typically pretty spartan :shock: . A bit like the "spend $20 in our petrol station store and we'll give you an extra two cents discount on a litre of fuel" promotions. ;)

http://www.adelaidenow.com.au/news/south-australia/the-true-cost-of-that-50-loyalty-voucher/story-e6frea83-1225825263842

SHOPPERS need to spend $100 to earn less than $1 in rewards or savings in supermarket loyalty programs, a Choice study has found.

Research by the consumer advocate also shows to earn a $50 voucher, using FlyBuys and Woolworths Everyday Rewards schemes, customers must spend almost $11,000 at Woolworths and more than $15,700 at Coles.

The findings are based on Roy Morgan Research figures that show in the year to last June, the average Australian shopper spent $156 a week in supermarkets. It would take seven years to gain enough points for a Virgin Blue flight from Sydney to Melbourne using the FlyBuys system, the report claims.

Choice's Elise Davidson said many consumers were unaware data about what products they buy, when and how often, with personal information given in the sign-in up process, were in a sophisticated marketing strategy.

"With results showing returns of less than $1 for every $100 spent, a lot of the time, you have to spend a small fortune to get any benefit," she said.

Retail analyst Stirling Griff said: "This is not someone sitting in a back room having a laugh about what you've bought or doing something sinister, it's about saying: `You're a mum with three kids, here's specials that might be of interest'."

Woolworths spokesman Luke Schepen said of the two million customers who signed up for the company's Everyday Rewards program since last June, 300,000 had earned enough points for a $50 voucher.

FlyBuys general manager Phil Hawkins said the findings were misleading and inaccurate. He said Choice neglected to say that points could be accumulated across 16 businesses.

University of NSW consumer affairs expert Associate Professor Frank Zumbo urged consumers to look for checkout savings rather than waiting for a reward.

Highgate mother-of-three Tanya Simmonds, 41, has between 10 and 15 loyalty cards and believes they are valuable. "I've got a Woolworths Everyday Rewards card. I shop there anyway, so it just makes sense," she said.

Goodwood father-of-two Lee Revell said although he was yet to see any rewards from his Woolworths loyalty card, it was worth having.

"The fact that it's linked to the Qantas frequent flyers scheme is great. Hopefully one day I'll get something from it," he said.
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Re: "Loyalty" and "Rewards" Programs

Postby A Mum » Tue Feb 02, 2010 1:06 pm

Squawk wrote: `You're a mum with three kids, here's specials that might be of interest'."


Yes I am :lol:

I am members of Fly Buy's and Woolworths reward Card - but I don't specifically
"Buy this and you'll get 200 fly buy points" etc, etc.

I just buy what I have to and swipe it each time.

I have only ever got something like a $20 coles myer voucher in 10 years - so pretty crap really...lol.
However
I have a friend with 4 boys age ranging from 13 to 18 and she gets about $200 worth of free vouchers every christmas just from her normal spending during the year.

O:)
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Re: "Loyalty" and "Rewards" Programs

Postby gadj1976 » Tue Feb 02, 2010 1:56 pm

Qantas FF, but it's still a jip.

Qantas take points off you for inactivity, they charge you extra to fly anywhere if you try and use your reward and even if you try and buy something you still have to pay.

JIP!
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Re: "Loyalty" and "Rewards" Programs

Postby Booney » Tue Feb 02, 2010 2:05 pm

A Mum wrote:
Squawk wrote: `You're a mum with three kids, here's specials that might be of interest'."


Yes I am :lol:

I am members of Fly Buy's and Woolworths reward Card - but I don't specifically
"Buy this and you'll get 200 fly buy points" etc, etc.

I just buy what I have to and swipe it each time.

I have only ever got something like a $20 coles myer voucher in 10 years - so pretty crap really...lol.
However
I have a friend with 4 boys age ranging from 13 to 18 and she gets about $200 worth of free vouchers every christmas just from her normal spending during the year.

O:)


They are not free. She had to spend truckloads to get them.
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Re: "Loyalty" and "Rewards" Programs

Postby Gingernuts » Tue Feb 02, 2010 2:13 pm

My wife and I use the woolies one for the fuel vouchers, only because we do our fortnightly shop there anyway so it's no extra effort or financial commitment on our part.

It would save us a $100 or so on petrol each year I reckon.
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Re: "Loyalty" and "Rewards" Programs

Postby nuggety goodness » Tue Feb 02, 2010 2:16 pm

Gingernuts wrote:My wife and I use the woolies one for the fuel vouchers, only because we do our fortnightly shop there anyway so it's no extra effort or financial commitment on our part.

It would save us a $100 or so on petrol each year I reckon.


same, it saves us about $2/tank of fuel, we fill up once a fortnight with both cars. so that's around $104 if my calculations re correct... the problem is it gets lost, what's $2, if it was a once off $100 then it'd be different....
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Re: "Loyalty" and "Rewards" Programs

Postby A Mum » Tue Feb 02, 2010 2:16 pm

Booney wrote:
They are not free. She had to spend truckloads to get them.


Yes... buuttttt...

She had to feed/shop for her kids anyway - so would have spent the same amount of money anyway - so technically they are free.

O:)
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Re: "Loyalty" and "Rewards" Programs

Postby redandblack » Tue Feb 02, 2010 2:39 pm

gadj1976 wrote:Qantas FF, but it's still a jip.

Qantas take points off you for inactivity, they charge you extra to fly anywhere if you try and use your reward and even if you try and buy something you still have to pay.

JIP!


Not sure that I agree with that.

Points add up fairly quickly and I've had two free return flights so far. The last one was to Vancouver and back from Boston. The only extra to be paid are the airport taxes. I phoned them almost a year ahead and got great service.
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Re: "Loyalty" and "Rewards" Programs

Postby Psyber » Tue Feb 02, 2010 2:58 pm

I've never bothered with them - they don't seem to be worth the time to use them or the nuisance of having yet another card to carry in the wallet - 1% seems to be common, and is pretty unexciting..
I do keep supermarket petrol vouchers in the cars and use them if I happen to be near one of the appropriate outlets when I notice I need petrol.
I wouldn't drive out of my way for the couple of dollars and only use about half the vouchers I get.

I find the Mobil near the Toll gate is often competitive with the Coles/Shell and Woolworths/Caltex ones nearer home even without the vouchers, and its often around there I notice I need petrol..

I notice one of the Coles supermarkets up here has just become a "FoodWorks" - I'd never heard of them before so I'll be interested to see if anything in the stock changes much.
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Re: "Loyalty" and "Rewards" Programs

Postby Brucetiki » Tue Feb 02, 2010 3:24 pm

Psyber wrote:I notice one of the Coles supermarkets up here has just become a "FoodWorks" - I'd never heard of them before so I'll be interested to see if anything in the stock changes much.


Foodworks are a Victorian-based IGA/Foodland type store. Expect to pay IGA/Foodland prices through them.

As for loyalty cards, I've got a Virgin Velocity card (used twice ever), Fly Buys and Everyday Rewards. I swipe when I remember, but don't fuss over them too much. Got a $20 Coles voucher and a couple of 10c/l vouchers through Fly Buys in 8 years!
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Re: "Loyalty" and "Rewards" Programs

Postby Psyber » Tue Feb 02, 2010 3:27 pm

Brucetiki wrote:
Psyber wrote:I notice one of the Coles supermarkets up here has just become a "FoodWorks" - I'd never heard of them before so I'll be interested to see if anything in the stock changes much.
Foodworks are a Victorian-based IGA/Foodland type store. Expect to pay IGA/Foodland prices through them.
As for loyalty cards, I've got a Virgin Velocity card (used twice ever), Fly Buys and Everyday Rewards. I swipe when I remember, but don't fuss over them too much. Got a $20 Coles voucher and a couple of 10c/l vouchers through Fly Buys in 8 years!
That may be encouraging.
The Woolworths at Stirling used to carry a better range of good stuff when it was an IGA before I went to Melbourne 10 years ago.
At the moment I'm having to remember to do some of my shopping on my way back from the city...
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Re: "Loyalty" and "Rewards" Programs

Postby gadj1976 » Tue Feb 02, 2010 3:37 pm

redandblack wrote:
gadj1976 wrote:Qantas FF, but it's still a jip.

Qantas take points off you for inactivity, they charge you extra to fly anywhere if you try and use your reward and even if you try and buy something you still have to pay.

JIP!


Not sure that I agree with that.

Points add up fairly quickly and I've had two free return flights so far. The last one was to Vancouver and back from Boston. The only extra to be paid are the airport taxes. I phoned them almost a year ahead and got great service.


Case in point....

Seriously though, if you could get a flight from here to Melbourne tomorrow, for nix, then it'd be worth it. They add up ok via your Qantas Visa Card, but you use them 10 times quicker than you can make them, AND you have to pay on top of that as well. It's just the combination of things that add up to it being something that isn't worth much.
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Re: "Loyalty" and "Rewards" Programs

Postby redandblack » Tue Feb 02, 2010 4:21 pm

Probably right, mate, but I'm happy to phone nearly a year ahead if it means a nearly free return trip to the US.
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Re: "Loyalty" and "Rewards" Programs

Postby Dutchy » Tue Feb 02, 2010 8:45 pm

Qantas FF also, they add up pretty quickly with travel I do for work, the only reason I joined up with them, have now added the woolworths card to it and credit card BUT make sure we dont go out of the way to spend specifically at outlets that will give us points....they just accrue from normal spending

Have enough now for a return trip to the US, but looking to have a enough for a Asian trip for the family in the next couple of years...
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Re: "Loyalty" and "Rewards" Programs

Postby mal » Tue Feb 02, 2010 8:49 pm

I have made thousands of $$$$$$$$$$$$$$ from Bookies and TABs reward/loyalty points
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Re: "Loyalty" and "Rewards" Programs

Postby Gozu » Wed Feb 03, 2010 12:31 am

mal wrote:I have made thousands of $$$$$$$$$$$$$$ from Bookies and TABs reward/loyalty points


How many have they made from you mal? ;)
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Re: "Loyalty" and "Rewards" Programs

Postby the big bang » Wed Feb 03, 2010 12:14 pm

A Mum wrote:
Booney wrote:
They are not free. She had to spend truckloads to get them.


Yes... buuttttt...

She had to feed/shop for her kids anyway - so would have spent the same amount of money anyway - so technically they are free.

O:)



exactly. wheather she was a part of the loyalty program or not, she was going to have to spend "truckloads" of money anyway. i would assume that every week buying groceries she wouldnt say to herself, "oh, i better spend an extra $50 this week just so i get the vouchers at xmas time".
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