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Re: I need to know....

PostPosted: Thu Nov 25, 2021 11:00 am
by Lightning McQueen
Spargo wrote:
I hear ya, wife & kids look for any excuse to turn the bloody heater on. Put on a hoody or a blanket ffs…


Son does the same while walking about in nothing else than footy shorts.

Re: I need to know....

PostPosted: Thu Nov 25, 2021 11:05 pm
by Vamos
Lightning McQueen wrote:
daysofourlives wrote:Im 18 all year round, cant stand being hot

I go in my lads room last night and he has the split system pointing down throwing snow at him while he's rugged up under the quilt!!!!!!!!!!!!!!!!

I had to point out that the ceiling fan will do the same trick for a 10th of the cost.


Deadset boofheads aren't they. My boy used to have his fan on 365 days a year on high until it went all wobbly. You reckon he heard me the first 162 times I told him not to put it on high.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 7:41 am
by Lightning McQueen
Vamos wrote:
Lightning McQueen wrote:
daysofourlives wrote:Im 18 all year round, cant stand being hot

I go in my lads room last night and he has the split system pointing down throwing snow at him while he's rugged up under the quilt!!!!!!!!!!!!!!!!

I had to point out that the ceiling fan will do the same trick for a 10th of the cost.


Deadset boofheads aren't they. My boy used to have his fan on 365 days a year on high until it went all wobbly. You reckon he heard me the first 162 times I told him not to put it on high.

:lol: :lol:

They certainly are.

The lad comes and drops off a bowl on to the sink while I'm nearby, "Hey mate, do you like doing dishes?" I ask.

"Na, not really" he replies

"Well neither do I so clean your own shit"

I'm generally pretty placid and we have a lot of laughs but then when I look around and he has random shit left out I end up letting loose.

I got home last night to the deep fryer out, gravy bucket sitting there with no lid on it, plate still on the kitchen table with a half full drink next to it, it didn't go down too well.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 7:49 am
by Lightning McQueen
Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 9:31 am
by Footy Chick
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.


try careerlink or another organisation like that, they can step you in the right direct (if they still exist)

Re: I need to know....

PostPosted: Fri Nov 26, 2021 10:21 am
by Vamos
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.


My joint has Linkedin Learning for its employees. I haven't used it but others at work have, and found it useful.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 10:23 am
by Jimmy_041
Lightning McQueen wrote:
Vamos wrote:
Lightning McQueen wrote:
daysofourlives wrote:Im 18 all year round, cant stand being hot

I go in my lads room last night and he has the split system pointing down throwing snow at him while he's rugged up under the quilt!!!!!!!!!!!!!!!!

I had to point out that the ceiling fan will do the same trick for a 10th of the cost.


Deadset boofheads aren't they. My boy used to have his fan on 365 days a year on high until it went all wobbly. You reckon he heard me the first 162 times I told him not to put it on high.

:lol: :lol:

They certainly are.

The lad comes and drops off a bowl on to the sink while I'm nearby, "Hey mate, do you like doing dishes?" I ask.

"Na, not really" he replies

"Well neither do I so clean your own shit"

I'm generally pretty placid and we have a lot of laughs but then when I look around and he has random shit left out I end up letting loose.

I got home last night to the deep fryer out, gravy bucket sitting there with no lid on it, plate still on the kitchen table with a half full drink next to it, it didn't go down too well.


WTF is a gravy bucket? Is that like a lard tin?

Re: I need to know....

PostPosted: Fri Nov 26, 2021 10:25 am
by The Bedge
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.

I'll help.

Lesson one: Don't be a rude prick.
Lesson two: empathise with the customer.
Lesson three: repeat the customers concern back to them for clarity.
Lesson four: Aim to fix the problem.
Lesson five: Use your manners.

8)

Re: I need to know....

PostPosted: Fri Nov 26, 2021 10:26 am
by Vamos
It's where crumbs are laid to rest. RIP

Re: I need to know....

PostPosted: Fri Nov 26, 2021 10:34 am
by mighty_tiger_79
The Bedge wrote:
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.

I'll help.

Lesson one: Don't be a rude prick.
Lesson two: empathise with the customer.
Lesson three: repeat the customers concern back to them for clarity.
Lesson four: Aim to fix the problem.
Lesson five: Use your manners.

8)
How much are you gonna charge for a 3 day customer service seminar??


Sent from my SM-G781B using Tapatalk

Re: I need to know....

PostPosted: Fri Nov 26, 2021 11:37 am
by Lightning McQueen
The Bedge wrote:
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.

I'll help.

Lesson one: Don't be a rude prick.
Lesson two: empathise with the customer.
Lesson three: repeat the customers concern back to them for clarity.
Lesson four: Aim to fix the problem.
Lesson five: Use your manners.

8)


It really is that easy.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 11:37 am
by Lightning McQueen
mighty_tiger_79 wrote:
The Bedge wrote:
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.

I'll help.

Lesson one: Don't be a rude prick.
Lesson two: empathise with the customer.
Lesson three: repeat the customers concern back to them for clarity.
Lesson four: Aim to fix the problem.
Lesson five: Use your manners.

8)
How much are you gonna charge for a 3 day customer service seminar??


Sent from my SM-G781B using Tapatalk


Depends on the catering.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 11:40 am
by Rams52
Lightning McQueen wrote:Can anyone point me in the right direction for customer service courses? I'm trying to give my staff some time away from the office and learn some different techniques to their roles.

I've had a look at the AIM website but there doesn't seem to be anything that stands out to suit the needs.

Canity is one we used with some success. https://www.canity.com/
There are heaps out there though, and it helps to be clear on what you want to change/improve on if you have specific needs, and then try to tailor the training required to cover that off.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 12:00 pm
by Lightning McQueen
Jimmy_041 wrote:WTF is a gravy bucket? Is that like a lard tin?

Image

Re: I need to know....

PostPosted: Fri Nov 26, 2021 12:01 pm
by Lightning McQueen
Thanks guys, I had to enter my details for one of them to download their brochure, they rang me within minutes.

Re: I need to know....

PostPosted: Fri Nov 26, 2021 3:43 pm
by Vamos
Lightning McQueen wrote:Thanks guys, I had to enter my details for one of them to download their brochure, they rang me within minutes.


Could have just drove to Banquet Foods at Albert Park and taken a photo of one :roll:

Re: I need to know....

PostPosted: Mon Nov 29, 2021 10:50 am
by shoe boy
Why is there such a high number of same sex marriage in women's cricket, soccer, afl for example but not the men's game ?

Re: I need to know....

PostPosted: Mon Nov 29, 2021 11:02 am
by Lightning McQueen
Vamos wrote:
Lightning McQueen wrote:Thanks guys, I had to enter my details for one of them to download their brochure, they rang me within minutes.


Could have just drove to Banquet Foods at Albert Park and taken a photo of one :roll:

Do they do customer service courses?

Re: I need to know....

PostPosted: Mon Nov 29, 2021 11:02 am
by MW
shoe boy wrote:Why is there such a high number of same sex marriage in women's cricket, soccer, afl for example but not the men's game ?


If I was to assume, it would be because sport is seen as a masculine game, with the majority of gay female players being masculine themselves whereas gay males tend to be more feminine and avoid sport.

That's a very broad view and not intended to offend anyone so don't cancel me :lol:

Re: I need to know....

PostPosted: Mon Nov 29, 2021 11:04 am
by Lightning McQueen
shoe boy wrote:Why is there such a high number of same sex marriage in women's cricket, soccer, afl for example but not the men's game ?

It's more socially accepted for women to "come out" it seems in professional sport.

Without facts or statistics you'd think women are more likely to get married too, it's always been a higher priority for women than it is for men.