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I open my credit card statement today - interest of $150 - almost double what it normally is...

I call to question (and complain) and the rude little so and so I get tells me - I can work out my own interest.... because it will take at least a couple of hours...

20 mins later when I have used their formula, it should be $80. - they have charged me a rate of over 35%!!!

When I ring dispute resolution and get a fax number to send through my workings - I ask about getting the entire interest balance removed for the month for my inconvenience.. and I was laughed at....

Looks like the NAB will be getting my fax in the morning and the Banking Ombudsman will be getting a call from me in the morning!!

ABSOLUTE DISGRACE NAB!!!!!!

talk or send a pm to dutchy or i can give you a couple of other numbers to call, all banks 'charge like a wounded bull' & all banks like everyone else makes mistakes, the service (or lack of) i feel is more what is angering you & your getting nowhere

Utter the word "Ombudsman" and they'll come rushing to your door.

Hope you don't mind scaffidi but I changed the title of your thread but left your post alone, your title was a tad contraversial and the NAB have better lawyers than we do.

gadj1976 wrote:Utter the word "Ombudsman" and they'll come rushing to your door.

Doesn't the Ombudsman only assist re complaints re govt depts?? I may be wrong here..I would have thought that Consumer Affairs would be better.

GWW wrote:

gadj1976 wrote:Utter the word "Ombudsman" and they'll come rushing to your door.

Doesn't the Ombudsman only assist re complaints re govt depts?? I may be wrong here..I would have thought that Consumer Affairs would be better.

There is a banking ombudsman, I did a quick google and:

http://www.abio.org.au/ABIOWeb/abiowebsite.nsf

"Banking Grievance"

This thread has the potential to be the longest ever.

GWW wrote:

gadj1976 wrote:Utter the word "Ombudsman" and they'll come rushing to your door.

Doesn't the Ombudsman only assist re complaints re govt depts?? I may be wrong here..I would have thought that Consumer Affairs would be better.

Noooooo, the bank I previously worked at jumped 8 ft in the air when the Ombudsman was ever mentioned.

Wedgie wrote:Hope you don't mind scaffidi but I changed the title of your thread but left your post alone, your title was a tad contraversial and the NAB have better lawyers than we do.

Don't want to cause issues for this site Wedgie - so no hassles re the change of title mate..

I've faxed off my documents this morning - waiting for a call back at the moment...

Yes. Go to the Ombudsman. Mention it to the Bank and I think they'll come to the party.

The process is the Ombudsman will refer your complaint to the Bank and ask them to negotiate an outcome with you.
If this doesn't work out the dispute then needs to be mediated by the Ombudsman and this is were it starts costing the Bank money. Once the complaint gets to this stage I think it costs the Bank approx $2000 to keep the process going. In most cases the Bank will realise it's a waste of time and money arguing over a small amount and will reach a compromise.

Could always change banks.

scaffidi can't drive wrote:

Wedgie wrote:Hope you don't mind scaffidi but I changed the title of your thread but left your post alone, your title was a tad contraversial and the NAB have better lawyers than we do.

Don't want to cause issues for this site Wedgie - so no hassles re the change of title mate..

I've faxed off my documents this morning - waiting for a call back at the moment...

i know this is highly unlikely in most cases and slightly off topic

but if you have CREDIT on your CREDIT CARD, you get paid the interest on it each month!!!!

i never knew that or had even thought about it until i got told last night.

mighty_tiger_79 wrote:

scaffidi can't drive wrote:

Wedgie wrote:Hope you don't mind scaffidi but I changed the title of your thread but left your post alone, your title was a tad contraversial and the NAB have better lawyers than we do.

Don't want to cause issues for this site Wedgie - so no hassles re the change of title mate..

I've faxed off my documents this morning - waiting for a call back at the moment...

i know this is highly unlikely in most cases and slightly off topic

but if you have CREDIT on your CREDIT CARD, you get paid the interest on it each month!!!!

i never knew that or had even thought about it until i got told last night.

Is it paid at the same interest rate you pay if you owe them money?