Spargo wrote:The Ash Man wrote:QANTAS - AGAIN
Another huge delay out from Tasmania, missed my connection in Melbourne so they put me in a hotel for the night.
10 hours later, they still can’t find my bag.
Actual conversation
“Are you sure you had a bag?”
“Is that a serious ******* question?”
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Under Joyce it’s gone from our no 1 airline, acclaimed worldwide to a laughing stock. The damage that little grub has done to so many is criminal.
I’m not a huge fan of Joyce despite working closely with Qantas and Joyce looking after us extremely well.
Some of the moves had to be made to secure long term success and viability but unfortunately customer service has taken a big hit. He has recently indicated internally that he is staying for a few more years which I’m ok with as the couple of candidates next in line are far worse. In the aviation world he is considered one of the best CEO’s in the business