by Corona Man » Wed Feb 27, 2019 2:28 pm
Booney wrote:JK wrote:Hello Fresh: At the brides' insistence I place an order - Good start, first order is free.
They inform me the scheduled delivery will be between 1-3pm on Monday - I've set the delivery address to my work premises, so I hang around longer than I'd hoped, but eventually had to leave. Not the end of the world, the girls will bung it in the fridge for me.
Get another notification from them informing me of some issues at their end, and the delivery now won't be made until 7:30pm. I let them know there's no point in that as the place will be closed and noone will be present to receive.
10:10pm get a call from the driver "Mate we've had problems, there's noone here, can we bring it to your house" .. Explain that I have a missus and young kids asleep and ask if they can store it and deliver it on Tuesday - "I'll ring my boss then ring ya straight back" .. Idiot me waits up a while, unnecessarily as it turns out because some 40 hours later I still haven't heard back from him. HelloFresh website says the food was delivered on Monday, when I've never seen it nor heard of it's whereabouts. Hello Fresh offer some vouchers that will still require me to spend $$ with them which naturally aint happening after that experience. Service as bad as I can recall in all my years. BANNED!!
Out of the ordinary from my experiences.
We've been getting 4 meals a week ( for the 4 adults Boon's ) since early-2018. We requested the delivery be after 3pm Monday's as the first person home is at around 4, very rarely has it been late and to our knowledge never too early as it's still well chilled/cold upon opening.
We've been with them for about 3 months. Get 3 meals a week for the 3 of us.
Had an issue where it looks like the driver slowed down to 40ks as he drove past & chucked it at the front door. Smashed items inside. Have had a few times when individual ingredients were missing. All in all the food is generally ok. Mrs C likes it as she can come home and prepare mid week meals & not have to think to hard about what to make.
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