bulldogproud wrote:A minor matter but suffered poor customer service last night. Ordered a pizza online from Dominos at 9:05pm, expected time of delivery 9:31pm. Phoned the store at 10:15pm to see what the delay was; was told that the pizza was just entering the oven and would be delivered around 11:00pm (90 minutes late, two hours after ordering!). No apology, just a simple statement of fact. Apparently they were one driver down, it would have been nice for them to have phoned at some point to let me know the pizza was going to be 90 minutes late. I immediately cancelled, saying I would be in bed by then.
Isn't it supposed to be free if it's more than 30 minutes late?