by Booney » Thu May 27, 2021 2:31 pm
When you get some good customer feedback.
I don't deal directly with builders, thank fully, as most of their macho, dick measuring contest bullshit doesn't fly with me, quite the opposite in fact, you won't get anywhere with me if you're a prick about it. Unfortunately most of my customers deal with that on their client side so it rubs off on them.
More often than not we get a watered down version, I'll cop that, but only to an extent and very rarely do we get positive, even if we've done well, feed back.
I went the extra yard recently with a customer to get them out of a hole, he's just replied with a cracking thank you and a lunch date on offer as a thanks for the work I put in for him. Good to get some positive feedback for a job done well instead of the constant negativity most of the industry suffers from.
PAFC. Forever.
LOOK OUT, WE'RE COMING!